Warranty and commercial conformity

1. The seller is responsible for any defect in the products offered on the site, including non-compliance of the items with the products ordered, in accordance with the provisions of Italian legislation. To benefit from warranty assistance, the Customer must keep the receipt or transport document.

2. This guarantee is reserved for the private consumer (natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number reference in the order form). This guarantee is valid provided that the defect occurs within a maximum of 2 weeks from the date of delivery of the products, provided that the product itself is stored correctly, as indicated on the label; that the buyer presents a formal complaint regarding the defects within a maximum of 2 weeks from the date on which the defect was recognized by the latter; that the online return form is correctly filled out and sent, together with the defective goods, to: SOLO COSE BUONE SRL via G. Monari 20, Ferrara, Italy Tel. 0532/732736 – 732799 Fax 0532/735249 E-mail amministrazione@solocosebuonesrl .it P.IVA 01530540382 3. Following an inspection carried out by SOLO COSE BUONE on the products received, if a real non-conformity is found, the seller will proceed with a full refund of the cost of the goods only. 4. Shipping costs for returning defective products will be borne by the buyer.   Download the Returns form